Frequently Asked Questions
Maintenance
What maintenance package do you recommend?
This is a very important question when it comes to maintaining a swimming pool. We always recommend our weekly service as it the most full-proof way to never have to worry about your water chemistry and pool equipment. If you are on a budget, or like to assist with your own pool care, biweekly maintenance is a great option. Various things can happen in two weeks, so Clients on this schedule must make sure they are also helping to maintain the chemistry, check the equipment, and empty all baskets. As a last resort, we do offer monthly service, but this service is a last case scenario. A lot can happen in a month’s span, and we cannot guarantee the pool will always be in perfect condition due to the amount of time that elapses in between visits.
Do I need to be home during my maintenance visit?
As long as our maintenance team has access to your pool, then you do not have to be present at the time of your maintenance visit. This is not to say you shouldn’t be home, we love meeting all our Clients, but we also understand that every Client has preexisting obligations to be present for. You will always receive a notification of your appointment via text message, along with a follow up email letting you know how the visit went.
What is your payment policy for maintenance visits?
Our maintenance packages are billed out on the first of every month. One time maintenance visits, such as Green to Cleans, Spring Opening, End of Season Closing, or New Pool Owner Intro will be billed out that same day, upon completion of work. Maintenance Clients are required to have a card saved on file for us to bill out accordingly.
Why is it important to read emails from our maintenance team?
Our maintenance team always emails a job form at the end of each visit detailing what the visit entailed. In this form, the water chemistry, scope of work, and chemicals added to the pool will all be reported along with pictures of the current state of your pool following the visit. Not only is the form important, but the maintenance technician will also leave detailed notes in the emailed form to inform you of any pertinent information regarding your pool (low water levels, equipment issues, etc.)
Will my pool be serviced in inclement weather?
Our maintenance team will always strive to make it to your pool, rain or shine. There are specific circumstances such as thunderstorms, torrential downpours, and high wind speeds that will make it impossible for our team to complete the job. If this occurs, and we are unable to service the pool to our standards, any pool on a scheduled maintenance visit will with either be rescheduled for later in the week, or your visit will be performed the following week. In any of these situations, our team will always make sure to communicate via email and/or phone so you know the status update of each maintenance visit.
What is your pet policy?
If our maintenance team arrives, and there are aggressive dogs on the property, the visit will be canceled at no refund. If you know your dog is protective and/or aggressive, please always make sure to have them put away before our team makes it out to the property. Soda City Pools and Spas will always strive to provide our employees with safe working conditions.
What happens when my water level is low?
If your water level is below the skimmers during a maintenance visit, our team will add water while on-site to bring the level up to be able to perform the cleaning for that specific day. If the water level is still too low, even after our team adds water, we will leave the system off unless you have a main drain and your system can be isolated to run only on the main drain. Our team will leave a note in your maintenance email job form, along with reaching out to you via phone, to ensure you know the status of your pool. Please always make sure to maintain water levels of halfway on the skimmers to ensure a visit can be completed to our Soda City Standard.
Why is my pool cloudy after a maintenance visit?
If our maintenance team services your pool, and you notice cloudy water, please refer to your job form sent via email for explanation. The likely reason for cloudy water is that the maintenance technician added granular chlorine to your pool, which can take 4-8 hours to circulate throughout your pool and clear up completely. If granular chlorine was not added, then you are most likely experiencing a filtration issue. In this instance, please contact our office immediately.
What do I do if my pool has a leak?
If your pool has a leak or is losing water, please check to see if your equipment is leaking. If your equipment does have a leak, please contact our office immediately to schedule a service repair assessment. If the leak is in your pool and not related to your equipment, we always recommend to immediately reach out to Americas Leak Detection.